Verizon Wireless Tech and Data Support

I've been using a Verizon Wireless phone through work for about 15 months now. For some reason I keep having random problems.

They've had to send me three replacement units for my XV6600 over the past 15 months from various problems.

Everytime I have to go through the process, I consistently get amazing service from calling their data and technical support line.

Except for this time. They sent me two units as replacements. I sent one back with the defective one and proceeded to activate the new one they had sent. The problem is they sent me a unit that has an ESN that is already showing up as active. After great hassle over about a day, Tony at Verizon Tech Support was able to get my voice activated. This regardless of the fact that I cannot do the initial programming on the phone.

Then I called again the next day because data wasn't working and I was showing up as roaming. So Tech Support once again worked some magic and I wasn't showing up as roaming anymore. Although I did get a shady excuse blaming Price Communications, who owns the tower Verizon leases/bums off of in my area.

After data still wouldn't activate and I still wasn't able to get the latest PRL file, on Monday Richard at Verizon Tech Support promises to send me a replacement for my replacement. This time presumably the ESN won't already be active on another account.

I inform Richard how I am leaving for NYC the next day, so I am promised 10:30 a.m. FedEx delivery.

It's 4:12 p.m. and I'm about to leave for the airport. Natalia at Verizon Tech/Data Support has just called me and said my unit hasn't shipped yet so she will ship it to my hotel in NYC and then I can just go to a local Verizon Store and have them resynchronize my data and have everything working.

Update: Natalia called and left a message that before she was able to re-route the delivery to my hotel, the original unit shipped to the work address. I guess I'll be without data for the NYC trip...which royally sucks because I need to be able to keep in touch with work while I'm away.

It's disappointing that although having data on my phone on an everyday basis is vital, the one time it was critical for me to have it because of travel, Verizon wasn't able to pull through for me.

I must say though, aside from the "powers that be" in the shipping and handling world, I still remain impressed with Verizon's Data Support and Tech Support line.